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HTC S710   

Posted :Sunday, August 1, 2010by arjunpatel4688 Send Maill  Tell a Friend

Poor responce and worst service and rude behaviour

I PATEL JAYCHANDRA P. own a htc mobile whose model is HTC S710.
display of my htc phone got damaged on 12th april 2010. i went to the htc customer care center in vadoara located at Race course circle on 14th april 2010 and its a authorised service station at HTC.
they gave me an extimation of 6500rs for display and belt by "Mr. Beneet Tanna". then i checked myself and came to know only display was not working and belt was completely allright.(i would like to take into your consideration that i have very good knowledge and experience in mobile repairing). On 2nd june 2010 i again went to that center and i informed Mr. Beneet that in this phone only display is not working and he gave me estimation of rs. 4500/- and told me to collect my cell after one week. I gave my cell for repairing over there.
I called him many times but he always answered that my phone wasn't repaired.
On 29th June 2010 i called him for knowing about status of my phone. He answered me in a very very very RUDE tone and kept on repeating that he is unable to find display from HTC Company and not available with the company itself, and he asked me to take back my phone and he will get it packed by next day.Sir/Madam i want you to know the fact that his tone was very bad and it was really very rude. He even adviced me to throw my in garbage can.
After such a shamefull display from your customer center i now wish not to look towards the HTC Company anymore. It has such annoying customer care executives who dont care to respect their customers and it doen't even have spares for future repairing
i wrote this letter to bring to your notice the way your executives treat your customers.
If by any chance you care about this incident then please acknowledge me about the steps you take on my e-mail id: arjunpatel4688@gmail.com. please feel free to contact me if you need any more details or want any help

looking forward to your cooperation

PATEL JAYCHANDRA,
(Ex. HTC Customer)

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